Acts as the specialist for air bookings for Travel Advisor inquires and club business travel. Responsible for troubleshooting and reporting errors in the air booking system. Provides suggestions for improvement in processes. Has a thorough understanding of airline policies and procedures and implements accordingly. Provide excellent customer service utilizing the club’s Five Diamond Service standard.
Hiring Range: $20.25-$22.50
Provides support to the advisors on air relations questions/inquires. Acts as the subject matter expert regarding airline policies. Provides support for air bookings in TST. This includes troubleshooting, reporting of air booking failures in TST (Apollo), Amadeus and/or other GDS’s. Requests, quotes and manages group retail space for advisors.
Books/tickets/monitors air for advisors where there is a contract/commission agreement. Books/tickets/monitors members group air requests for advisors. Monitors all air queues for assigned locations. Monitors air variances –Budgets cost vs actual ticket.
Processes ticket reissues/exchanges, voids, and refunds for tickets issued through TST and Amadeus/other GDS’s
Books/tickets/monitors members air for EV & CA tour products either on contract or published fares. Requests air group bookings for CA/EV and monitors utilization, deposit requirements and ticketing.
Researches and books all club business travel based on the club’s expense and travel policy. This includesbooking/ticketing and logging all information in tracking worksheets and logging expenses into Concur. Research and books club executives and board of directors’ business and personal travel.
Keeps abreast of even industry trends, market climates, and competitive activities and recommends suggestions to leverage opportunities among colleagues. Demonstrates working knowledge of business. Provides suggestions for improvement to the team’s processes including procedure manual.
Other duties may be assigned.
Travel school certification, 2 years of college
Minimum 3 years’ experience in a tour operator’s air dept. or high-volume travel agency.
Excellent GDS skills Amadeus, Sabre and Apollo.
Knowledge of Softrip or other tour reservation system helpful.
Working in a fast-paced sales and/or customer service environment
Knowledge of ARC process and debit memos.
Knowledge of net fares, commission contracts, airline rules and policies.
AAA Northeast is driven by the diverse talents, skills, passions and expertise of our team. We’re continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.