AAA Northeast

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Job Locations US-RI-Providence
    Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements.    Under direct supervision, learns to process all types of incoming insurance mail, i.e., processing discount forms, driver change requests, cancellations, etc.; assists with the day-to-day servicing of the property/casualty lines by completing pre-insurance inspection forms and sending form letters to insureds generated by CSRII and Lead CSRs. It is expected that this position act as a Trainee position, working towards being fully functional in the Insurance Customer Service role.
Category
Customer Experience
ID
2021-5687
Job Locations US-RI-Providence
In support of the guiding vision for maximizing new and existing customer revenue in digital channels; the Integrated Marketing Manager works to ensure that the club has best-in-class levels of end-user engagement, with the objective being to drive member retention and revenue contribution via digital marketing channels.
Category
Marketing
ID
2021-5679
Job Locations US-MA-Marlborough
Jump-start your career with AAA Northeast!    Take your sales and customer service skills to the next level by joining our branch team! Our Sales and Service Representative is a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members’ lives while enjoying a flexible daytime schedule!    Our Sales and Service Representatives sell and promote our diverse membership benefits, build strong relationships and provide exceptional service to our members and potential members. AAA is more than Roadside Service & Towing, we offer Insurance and Financial Services, Tour & Travel booking and amazing Discounts!   Compensation: Earn up to $18.54/per hour (includes incentives and bonus) along with full benefits
Category
Customer Experience
ID
2021-5629
Job Locations US-MA-Marlborough
Jump-start your career with AAA Northeast!    Take your sales and customer service skills to the next level by joining our branch team! Our Sales and Service Representative is a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members’ lives while enjoying a flexible daytime schedule!    Our Sales and Service Representatives sell and promote our diverse membership benefits, build strong relationships and provide exceptional service to our members and potential members. AAA is more than Roadside Service & Towing, we offer Insurance and Financial Services, Tour & Travel booking and amazing Discounts!   Compensation: Earn up to $18.54/per hour (includes incentives and bonus) along with full benefits  
Category
Customer Experience
ID
2021-5628
Job Locations US-MA-Westwood
  Meets and exceeds sales goals while providing high levels of service and building valuable member relationships. Promotes Club-owned and preferred products, keeping up to date with partner and industry trends.  Represents AAA as a Brand Ambassador supporting all product lines and services.
Category
Travel
ID
2021-5627
Job Locations US-MA-Leominster
Meets and exceeds sales goals while providing high levels of service and building valuable member relationships. Promotes Club-owned and preferred products, keeping up to date with partner and industry trends. Represents AAA as a Brand Ambassador supporting all product lines and services.
Category
Travel
ID
2021-5626
Job Locations US-CT-Hamden
This position is responsible for booking air for members that call in to the Travel Center or walk into a Branch. The agent will be responsible to provide support to Advisors and be a subject matter expert (SME) when it comes to booking air. The Advisor will book either published fares, commission fares or bulk air to make sure that the member receives the best possible price and service. The Advisor will be responsible to close 75% of air requests. Advisors are expected to promote preferred contracted airlines whenever possible. As a SME, the Advisor will be responsible in keeping up to date with airline industry trends. They will provide quality control air bookings, so they correspond to correct tour departure/arrival dates. This position will involve working weekends on a rotational basis.
Category
Travel
ID
2021-5625
Job Locations US-MA-Boston
This position is responsible for booking air for members that call in to the Travel Center or walk into a Branch. The agent will be responsible to provide support to Advisors and be a subject matter expert (SME) when it comes to booking air. The Advisor will book either published fares, commission fares or bulk air to make sure that the member receives the best possible price and service. The Advisor will be responsible to close 75% of air requests. Advisors are expected to promote preferred contracted airlines whenever possible. As a SME, the Advisor will be responsible in keeping up to date with airline industry trends. They will provide quality control air bookings, so they correspond to correct tour departure/arrival dates. This position will involve working weekends on a rotational basis.
Category
Travel
ID
2021-5624
Job Locations US-NY-Garden City
This position is responsible for booking air for members that call in to the Travel Center or walk into a Branch. The agent will be responsible to provide support to Advisors and be a subject matter expert (SME) when it comes to booking air. The Advisor will book either published fares, commission fares or bulk air to make sure that the member receives the best possible price and service. The Advisor will be responsible to close 75% of air requests. Advisors are expected to promote preferred contracted airlines whenever possible. As a SME, the Advisor will be responsible in keeping up to date with airline industry trends. They will provide quality control air bookings, so they correspond to correct tour departure/arrival dates. This position will involve working weekends on a rotational basis.
Category
Travel
ID
2021-5623
Job Locations US-RI-Providence
This position is responsible for booking air for members that call in to the Travel Center or walk into a Branch. The agent will be responsible to provide support to Advisors and be a subject matter expert (SME) when it comes to booking air. The Advisor will book either published fares, commission fares or bulk air to make sure that the member receives the best possible price and service. The Advisor will be responsible to close 75% of air requests. Advisors are expected to promote preferred contracted airlines whenever possible. As a SME, the Advisor will be responsible in keeping up to date with airline industry trends. They will provide quality control air bookings, so they correspond to correct tour departure/arrival dates. This position will involve working weekends on a rotational basis.
Category
Travel
ID
2021-5622
Job Locations US-MA-Avon
Oversees the day-to-day activities of Fleet drivers, monitoring service demands and field operations; trains drivers on all technical and procedural aspects of fleet, focusing on world class performance of Fleet staff; reinforces Five Diamond Service; ensures field operations and vehicle maintenance conform to Road Service policies and procedures.
Category
Roadside Technician/Tow Truck Operator
ID
2021-5621
Job Locations US-RI-Providence
Supports the media team with the planning, preparation, and implementation of marketing and media plans across all business lines. Responsible for coordinating and trafficking all creative assets and have a full understanding of media formats and specifications.
Category
Marketing
ID
2021-5619
Job Locations US-RI-Providence
The Digital Marketing Specialist will collaborate cross-functionally to leverage data and analytics to drive our go-to-market strategies and campaigns. Responsible for planning, building, and optimizing how we engage with members through search engine marketing (SEM).
Category
Marketing
ID
2021-5617
Job Locations US-MA-Auburn
Sells all Insurance products, meeting sales and quality goals; follows prescribed department policies and procedures to ensure accurate processing of payments and client information; provides Five Diamond Service delivery during all sales and service transactions.
Category
Insurance
ID
2021-5616
Job Locations US-CT-Branford
  Jump-start your career with AAA Northeast!     Take your sales and customer service skills to the next level by joining our branch team! Our Sales and Service Representative is a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members’ lives while enjoying a flexible daytime schedule!    Our Sales and Service Representatives sell and promote our diverse membership benefits, build strong relationships and provide exceptional service to our members and potential members. AAA is more than Roadside Service & Towing, we offer Insurance and Financial Services, Tour & Travel booking and amazing Discounts!
Category
Customer Experience
ID
2021-5614
Job Locations US-MA-Marlborough
In collaboration with the District Manager, manages the daily branch activities and oversees the delivery of customer service across member services for all business lines in the branch. Using independent judgement, makes decisions which affect member satisfaction and exercises authority to resolve problems. Assumes full responsibility for the branch, including but not limited to; coaching, training, hiring and safe-guarding branch assets. Ensures that Branch Operations works to achieve profit and growth goals as directed by the District Manager. Safeguards all member/employee confidential data as well as maintaining all safety guidelines with club standards. Maintains a positive and safe work environment.
Category
Customer Experience
ID
2021-5613
Job Locations US-AZ-Phoenix
Sells Exclusive Vacations/Club Adventures products and services to clubs throughout the AAA Federation. Builds relationships with travel agents and club leadership throughout a designed territory through education, sales and support. Follows up regularly with travel agents on leads and works to assist travel agents in closing sales. Travels throughout territory promoting the benefits of Exclusive Vacations/Club Adventures products and supporting marketing efforts.  The successful candidate will be responsible for developing an optimal sales and partnerships strategy which meets the aggressive long term revenue goals.  
Category
Travel
ID
2021-5611
Job Locations US-NY-Farmingdale
Jump-start your career with AAA Northeast!   Take your sales and customer service skills to the next level by joining our branch team! Our Lead Sales Associate is a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members’ lives while enjoying a flexible daytime schedule!   Our Lead Sales Associates assist with selling and promoting our diverse membership benefits, build strong relationships and provide exceptional service to our members and potential members. AAA is more than Roadside Service & Towing, we offer Insurance and Financial Services, Tour & Travel booking and amazing Discounts! The role acts as functional Lead in the branch, using independent judgment, makes decisions and exercises appropriate authority to resolve problems; provides sales and service to members in the areas of reservations, membership and other branch products and services, including providing registry services where applicable. Achieves assigned minimum standards for sales and referrals for recommending Club products and services. Acts as leader in the branch, providing functional assistance to counselors as necessary; handles more complex member service issues, demonstrating relationship building skills; resolves problems with Five Diamond Service, focusing on protecting the AAA brand legacy. Develops comprehensive knowledge of products and services offered by AAA Northeast.   
Category
Customer Experience
ID
2021-5609
Job Locations US-NY-Utica
Category
Travel
ID
2021-5608
Job Locations US-MA-Fairhaven
Meets and exceeds sales goals while providing high levels of service and building valuable member relationships. Promotes Club-owned and preferred products, keeping up to date with partner and industry trends. Represents AAA as a Brand Ambassador supporting all product lines and services.
Category
Travel
ID
2021-5555

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